Shipping Policy

Territorial Limits

Zenoriviq currently processes and delivers orders exclusively within Singapore. Orders submitted with delivery addresses outside Singapore cannot be processed or fulfilled. Customers are responsible for providing complete and accurate delivery information during checkout to avoid delays, failed delivery attempts, or order cancellation.

Our logistics network is structured for deliveries within Singapore only. Zenoriviq does not provide international shipping, overseas transit, freight forwarding support, or cross-border order handling. Customers using third-party forwarding arrangements remain fully responsible for any risks, delays, restrictions, or additional procedures associated with those services.

Certain locations within Singapore may require additional delivery coordination because of restricted access procedures, building management requirements, security checkpoints, or delivery timing limitations. Customers should provide relevant access details when placing orders to support smoother delivery scheduling.

Zenoriviq reserves the right to decline or cancel orders connected with inaccessible addresses, incomplete customer information, duplicate submissions, suspicious activity, or operational limitations affecting delivery completion.

Pricing Transparency

Zenoriviq maintains transparent pricing across all product listings and checkout processes. The total amount displayed during checkout represents the final amount payable upon delivery. Our company does not apply hidden shipping costs, unexpected checkout charges, or additional handling fees.

Shipping charges are not added separately during checkout for standard deliveries within Singapore. Customers are encouraged to review all order details cautiously before confirming a purchase.

Product pricing, availability, and shipping arrangements may change periodically because of operational updates, inventory adjustments, or logistics requirements. Zenoriviq reserves the right to revise product listings, pricing information, or shipping procedures without prior notice.

Customers must ensure that all submitted information remains accurate and current. Incorrect names, invalid contact details, incomplete addresses, or inaccessible delivery locations may result in delayed processing, failed delivery attempts, or order cancellation.

Zenoriviq packages products within approximately 2 business days after order confirmation . Following dispatch preparation, transit generally requires 1 to 2 additional business days depending on routing conditions and delivery scheduling.

Estimated delivery timelines are approximately 3 to 4 business days . These estimates are provided for general guidance and may vary because of public holidays, weather disruptions, operational interruptions, address validation procedures, or logistics conditions outside our direct control.

Payment on Delivery

Zenoriviq operates exclusively through Cash on Delivery transactions. Customers are required to complete payment at the delivery address after the order arrives.

Customers should prepare the exact payable amount shown during checkout whenever possible. Delivery personnel may not always carry change for larger cash amounts depending on operational conditions and routing schedules.

Zenoriviq does not request advance online payments, bank transfers before dispatch, or external payment arrangements for standard orders. Customers should avoid sharing payment information with unofficial third parties claiming to represent the company.

Orders may be delayed or cancelled if delivery cannot be completed because of unavailable recipients, refusal to complete payment, incorrect contact information, or inaccessible delivery locations.

Customers are encouraged to inspect the outer packaging condition at the time of delivery. If the package appears visibly damaged or inconsistent with the placed order, customers should contact contact@zenoriviq.com promptly after delivery with relevant order details.

Dispatch Definition

An order remains eligible for cancellation while the product is still within the Zenoriviq operational facility and has not yet been transferred to logistics personnel for delivery processing.

Dispatch refers to the stage where the packaged order has been transferred to our delivery or logistics partners for transportation. Once dispatch occurs, cancellation requests can no longer be completed, and delivery must proceed to the submitted address.

Customers requesting order cancellation before dispatch should contact the Zenoriviq support team as soon as possible using the contact details available on the website. While our team reviews requests promptly, cancellation approval depends on the current order processing stage.

Zenoriviq may update this Shipping Policy periodically to reflect operational adjustments, logistics procedures, or legal requirements within Singapore. Updated versions become effective immediately after publication on the website.

Customers may contact our support team between 10:00 AM and 5:00 PM SGT , Monday through Saturday, for questions regarding shipping, delivery coordination, or order status updates.

Company Name: Zenoriviq

Active Hours: Monday to Saturday, 10AM to 5PM, SGT